Privacy & Your Rights

Privacy

Feedback and Complaints

The provision of quality health care is our principal concern.  Your doctor regards health information as confidential and will only collect this information with patient consent.  Your medical record is a confidential document.  Is is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We abide by the ten National Privacy Principles available at
https://www.oaic.gov.au/  

​A copy of our Policy is available on request.

If you have a problem, we would like to hear about it.  Please feel free to talk to your Doctor or Practice Manager, or send your feedback to: manager@kilsythmedicalgroup.com.au. 
​We take your concerns, suggestions and complaints seriously.  

For formal complaints please contact:
  Health Complaints Commissioner
  Level 26
  570 Bourke Street
  MELBOURNE  VIC  3000
  Ph: 1300 582 113
  https://www.hcc.vic.gov.au/